Pricing and Gift Certificates:

Prices are subject to change. All prices are in U.S. dollars. Vouchers purchased from third party deal sites like Groupon cannot be refunded or recovered by us if they are lost. We do not allow combinations, additions, or multiplications of any two deals, coupons, discounts, or special rates. All coupons, vouchers, and deals must be presented before the transaction is made.

 

Groups:

We host many wedding festivities, birthday parties, camps, college groups, and community organizations each year. Group rates start for groups of 10 or more and typically require at least a month’s notice. 

 

For more information and special pricing please email touchandgoadventures@gmail.com 

 

Ratings and Solo Flights:

Ratings cannot be guaranteed with packages. Our lesson packages are designed around the average student. In order to receive a USHPA rating or be allowed to make solo flights, student pilots must demonstrate the proper skills to safely fly solo. While the majority of students earn their rating with the instruction included in their training package, some individuals may need additional instruction if they have not mastered the skills required to achieve their rating.

 

 

Payment and Reservations:

All package prices are in US dollars. Vouchers purchased from third party sites cannot be refunded or accounted for by LMFP if lost. We accept Visa, Discover, Mastercard, and American Express. Cash payments are accepted. Deposits are required to make reservations. Reservations are strongly recommended for tandem flights. To reschedule your training or flight please give at least 48 hours notice. There are no fees to reschedule as long as notice has been given. Flights and lesson packages are valid for two years from the date of purchase. 

 

For lesson packages, deposits can only be transferred to another TAGA approved pilot.  No refund will be made on packages once they have been started. For questions and details on this policy please email touchandgoadventures@gmail.com

 

 

 

Cancellations and Refunds:

• Learn-To-Fly Packages – Deposits can only be transferred to another TAGA approved student or may be used on another course two years from the date of purchase.  Refunds are not given on lesson packages once training has begun. 

• Tandem Discovery Flights – If we cannot provide Discovery Tandem Flights on your scheduled date, we are happy to reschedule your flight. There is no charge for rescheduling your flight prior to 48 hours of scheduled flight time. There is a non refundable deposit for cancellations of any tandem, for any reason, within 30 days of purchase date. No refunds are given for tandem flights after 30 days from purchase date. No refunds given for weather or for flights cancelled by customer within 48 hours of scheduled flight time. Discovery Tandem Flights are valid for two years from date of purchase.

 

 

Shipping Policy:

Shipping amounts are calculated by the third-party shipping company and are based upon size and/or weight of the shipment as well as service level.

 

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Site. We use a third-party shipping agent to ensure the delivery of your purchased products.

 

Regardless of the effort we put in to meet all delivery deadlines, we do not warrant the delays may not happen because of postal/carrier delays, logistics, or bad weather. However, we will keep you updated via email as much as we can, and you should be able to track your parcel’s progress.

 

Return Policy:

This information is regarding the purchase of any accessory, part, book, or apparel item on our online store.

 

We accept returns and refund 100% of the cost of the item only within 30 days of the purchase date and when the item is in new condition and does not show any signs of wear.

 

We do not accept or issue refunds on the purchase of a hang glider or paraglider. To purchase a hang glider or paraglider, you must be a rated USHPA pilot or a student currently enrolled in one of our training programs.

 

To reference our full return policy on our hang gliding and paragliding tandems, experiences, or lesson packages, please reference the Full Refund Policy below.

 

 

Weather:

Free flight is a very weather dependent sport. Should weather result in unsafe flying conditions on the day of your scheduled flight, TAGA will do our best to keep in touch and contact you on conditions. Rescheduling your flight is free, and your flight passes are valid for two years. TAGA is not able to offer refunds for weathered out dates. Flexibility and understanding is appreciated as we navigate Mother Nature’s whims to provide a safe and exciting experience for all who fly!

 

 

 

Age Requirements and Weight Guidelines:

All students must be at least 10 years of age to fly in a tandem flight. Students must be 12 years of age to train on the training hills. All aspiring pilots under the age of 18 year old must have a parent or legal guardian present to sign their waiver. Waivers can be requested by email, if youth are traveling without parents. Please call the shop for more details.

 

The maximum weight for a paragliding tandem flight is 250lbs. 

Students on the training hills must be at least 4’11” and weigh at least 100lbs.

 

 

 

PLEASE BE ADVISED OF THE FOLLOWING:

Once you have been informed of our policies and you have completed your purchase with us and we have processed your payment this will begin your contractual agreement with us.

We reserve the right, at our discretion, to change, modify, amend, add, or remove portions of our policies at any given time.

Questions or comments regarding these Terms of Use should be sent by email to fly@flylookout.com and addressed directly to an acting manager.

 

OUR INFORMATION

We are a small business as well as a completely weather-dependent sport!

Because of these reasons, we do not offer a typical refund policy.

Another way to think of our activity: In the very same way of a commercial airline flight being canceled due to inclement weather, causing delays, potential cancellations, or a complete change of plan that will not be eligible for a typical (if any) refund policy, we, too, experience a very similar atmosphere and policy with our free-flight sport.

We follow all applicable rules and regulations outlined by the FAA (Federal Aviation Administration) for our sport.

 

 

 

INFORMATION TO KEEP IN MIND BEFORE BOOKING

Weather is ever changing and cannot ever be 100% calculable. Please be mindful of this when partaking in any form of free-flight activity.

It is important to note that your schedule will be completely dependent on advanced weather conditions.

We are not limited to rain cancellation; meaning, if it is a beautiful sunny day outside, we may still be experiencing underlying weather conditions that may not be apparent or applicable outside of an experienced pilot’s knowledge but will, nonetheless, be out of our safety margins.

All of our pilots have been extensively trained in understanding weather policy and conditions that will impede us from safely flying with you before they are eligible for a tandem instructor certification and license.

Safety is our number one priority here at Touch and Go Adventures, and we ask that you be continuously mindful of this before your purchase.

 

If you are interested in a detailed list or explanation on what type of conditions and criteria are required for a flight to proceed, please call or email and we will be happy to discuss conditions with you!

 

 

 

FULL REFUND POLICY

Should you be unable to fly due to inclement weather or due to any personal reasons subject to our discretion and including but not limited to: travel constraints, inconvenience, and COVID-19, all policies stated to you will stand unless directly stated otherwise.

 

• OPTION 1: When you purchase directly through us, your ticket will be valid for TWO years to come use your tandem flights or packages purchased with us!

We offer this policy for company viability as well as to allow our customers who join us from all over the world to enjoy their package at their convenience.

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Please be advised:

With any form of flight, certain conditions are required for safety of our passengers and pilots, so we do experience cancellations due to various inclement weather conditions.

As previously mentioned, we have experts and experienced pilots watching the wind speeds and overall weather conditions in order to give you the most accurate information possible.

We do not make cancellations lightly, but we will cancel due to safety concerns.

We will place all flights on hold while conditions are accessed further in order to make the safest final call while we work diligently to make your flight happen.

When cancellations are required, we will contact you with as much notice as possible in order to accommodate you. Please be mindful that we may not receive the most updated information until after your arrival due to weather constantly changing. We promise that your flexibility will be worth it when you experience this magical form of free-flight!

Office staff will contact you as soon as the updated information is presented to them.

 

• OPTION 2: Should you choose not to come back and fly with us within your two-year window, we do offer an 85% refund within 30 DAYS of your original purchase.

Please note: The 15% that is held goes directly toward covering all credit card fees and any other applicable fees lost associated directly with supporting the viability of our small business as well as our hard-working staff members who work diligently to give our customers the best, most current information each and every day to the best of their ability. You will not be eligible to get this 85% refund until 48 hours after your scheduled flight.

 

Tickets are also fully transferable which means: No matter whose name is on the ticket you can gift them or sell them yourself; if you wish to do so or you are unable to use the ticket yourself.

All transfers will need to be handled by the owner of the original ticket and will require a phone call to our office in order to change the name of the participant.

We will not participate in helping you sell your ticket, and all personal transactions will need to be made through the original ticket holder and the new purchaser.

 

 

 

WEBSITE TERMS OF USE:

All of these required policies and procedures will be fully mentioned and outlined to you at time of purchase in-person and with over-the-phone purchases.

Should you choose to purchase directly through our website, you will, also, be advised of these policies in our agreement portion of checkout which must be “marked as read” in order to proceed. If you choose to purchase online, the short version of our policy will be displayed on the check-out page.

If you are paying to book for someone other than yourself: All policies will still apply for the said party partaking in the activity once you have agreed to the terms of service for them. As the purchaser, you have agreed to the Terms of Service directly associated with the booking and all terms will stand for the passenger/guest who is scheduled to fly with us.

If someone who is not flying purchases for you: All terms and policies will apply to each individual that is flying with us or has paid with us once the purchaser has acknowledged the agreement for you.

If you do not agree to the terms through our online booking system, you will be unable to process your payment online through our booking software until you have clicked that you agree.

From this point, after your purchase, you will void your option for a standard, full refund under this policy.

We are not responsible for any person(s) using any of our services or making a purchase in a way that breaks the law or any person(s) who misconstrues the final Terms of Service and Agreement that has been outlined to them.

 

WEIGHT LIMIT AND OUR POLICY

Paragliding tandems have a strict weight limit of 250 pounds.

On the day of your flight, if you are close to our safety cut-off range, we will require a weight assessment during the check-in portion of your scheduled flight.

Should you be over our weight limit, we will be unable to fly with you at this time.

This policy will not change.

There are no exceptions to our safety rules.

Trying to persuade a staff member or pilot to break these safety rules will result in the breaking of this contract and will permanently place you on our Restricted Flyers List; voiding you from flying with us, indefinitely, and we will reserve the right to void any type of refund that may be issued.

Please understand: If you are over our weight limit you put our pilots and yourself at great risk.

If you are over our weight limit of 250 lbs (200 lbs for paragliding flights), all above, standard policies will apply to you with the following exception:

When you come for your first scheduled flight: If you are over our weight limit, we know this can be a disappointing experience. Because of this, we will offer you a one-time refund if you are physically unable to fly with us due to weight or health issues and you believe, to the best of your ability, that you will never be able to complete your flight.

We will encourage you to reschedule and opt for our (2) year policy if you believe, to the best of your ability, that you are able to return at a later date and fly with us when weight limit requirements can be met.

This full refund will be offered to you one time. This option will only be offered to you if you are over the weight limit and it is your very first time meeting with us for your flight.

If you are not over the weight limit on the first date of your flight, this policy does not apply to you.

 

If you are offered this option:

You will only be offered (1) time on the first date of your first scheduled flight.

If you choose to opt for the 2-year policy instead of the full refund policy, this will then void your ability to receive a full refund— permanently. You will only be eligible for the standard policy of an 85% refund within the first 30 days of the purchase.

If you return to a second scheduled date of your flight, and you are still over the weight limit OR if you wish to receive the full refund at this point, you will not be eligible for a full refund as it is only available on your first date of the original scheduled flight.

If you are purchasing for someone who is over the weight limit, the (1) time refund weight policy will still stand for the participant in question.

We keep all information and weights on file and will notate any refunds offered and accepted.

Because it needs to be said: If you are not over our weight limit and you gain weight in order to go over our weight limit, this will not qualify you for a full refund and any negligence of this policy on the customer’s part may lead to the customer being placed on our Restricted Flyers List.

We reserve the right to void this weight limit policy if it is not directly offered to you or if it is violated, taken advantage of, or misconstrued by anyone in the party.

We reserve the right to void or change any and all policies and terms if it is not directly offered to you or if it is violated, taken advantage of, or misconstrued by anyone in the party.

We cannot be held responsible or liable if any or all Policy or Terms and Conditions are not read or listened to during the initial purchase period or the purchaser has failed to consult the party member flying about the Policies or Terms and Conditions.

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Privacy Policy

The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.

 

What Information Do We Collect?

 

When you visit our Website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our Website.

 

1. Personal Information You Choose to Provide

 

For example, you may need to provide the following information:

 

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

 

2. Web Site Use Information

 

Similar to other commercial Websites, our Website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

 

How Do We Use the Information That You Provide to Us?

 

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.

 

What Are Cookies? 

 

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

 

How Do We Use Information We Collect from Cookies?

 

We use Website browser software tools such as cookies and Web server logs to gather information about our Website users’ browsing activities, in order to constantly improve our Web\site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.

 

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

 

How Do We Protect Your Information?

 

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

 

Communication Opt Out

 

If you wish to opt out of receiving offers directly from Touch and GO Adventures, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. You can email us at touchandgoadventures@gmail.com with questions, comments or suggestions.

 

Do We Disclose Information to Outside Parties?

 

We may provide aggregate information about our customers, sales, Website traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

 

What about Legally Compelled Disclosure of Information?

 

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

Google

• Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

• https://support.google.com/adwordspolicy/answer/1316548?hl=en

• We use Google AdSense Advertising on our website.

• Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

What About Other Websites Linked to Our Website?

 

We are not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein.